In the language interpretation market nowadays, there are so many available solutions. But as you might expect, they are not all created equal. After making your choice, it would be too expensive and time consuming switch to another platforms and start from the top, so you to be 200% sure that you get your first choice right.
The following are useful tips when picking an interpreter management system that suits your needs:
Before you buy an interpreter software or any other business platform, always be aware of overall total costs up front. There are plenty out there that seem fairly priced at first, until they beat your budget after being fully integrated into your operations.
If you handle people’s health information in any way, pick an interpreter platform that complies with the Health Insurance Portability and Accountability Act. Note that HIPAA requires a documented data security policy, which your chosen vendor should have.
How easily can you tweak the system to suit your specific needs? If you can’t do this for free, how much will it cost? Or what’s the cost of getting a new report interface?
Atypical billing permutations, customer variations by industry, interpreter credentials- these may not be supported by a simple date/time/location data capture system. Go with a platform that can deep into your current and future needs.
Pick a vendor with a dedicated 24/7/365 support staff you can talk to on the phone or chat – not email – anytime you need help with the system.
There are several fresh and outstanding talents nowadays, but if a vendor has been in business for a minimum of five years, they must be good at what they do, or they simply won’t survive the competition. And as much as possible, stick to a company whose core industry is language interpretation industry, instead of one that makes similar solutions for a variety of other industries, like plumbing or janitorial services.
Option to Cancel
If you are not happy with the software, you should be able to retrieve your data, and know beforehand how this will be done. Moreover, the contract period should be reasonable enough that wouldn’t feel trapped in it, or that canceling wouldn’t be that expensive.
Before finalizing the contract, make sure the vendor gives you a full technology and security rundown.
Licensing and Insurance
Lastly, pick a vendor with the right license and insurance coverage. Make sure they have a Federal ID and DUNS number, and that you know where they are incorporated.